Support+ is a great tool that helps you resolve issues on the go.
Employees and customers can voice their grievances by simply writing an email or sending an SMS. The issue will be logged and a ticket will be raised. The companys management can then view tickets, assign them to people within the organization who could resolve the issues, track their progress and finally resolve and close the tickets.
Key features
- Seamless integration with your current system and processes
- Responsive UI - desktop, laptop, tab and mobile
- Reports that drive business decisions
- Intelligent search
- Customizable categories
- Comprehensive knowledge base
- No additional IT infrastructure or human resources costs
- Convenient pay-as-you-go options
- Free unlimited technical support